Intuitive management for card transactions from day one.
In-store POS and eCommerce connected with a single interface
Compatible with all banks, cards and brands
Bank fees optimization
Customizable transactions reporting
Maximum level of security. PCI-DSS compliance
Selling through eCommerce requires an expert team in IT and payment methods for the integration of payment gateways with knowledge of the comprehensive management of the life cycle of omnichannel point of sale terminals (both physical and virtual).
Besides the capacity to develop its own payment and financing plugins for the main CMS, Necomplus is the ideal partner to solve the integration issues on behalf of the bank entity.
As an expert technology company in payment methods, Necomplus experienced teams provide solutions including highest security standards in both cards and POS, in line with industry needs.
Examples of solutions developed by Necomplus include:
KERNEL L2 EMV CHIP
Software for loading keys in PIN-PADs y POS
Security is one of the key aspect in the world of electronic payments, especially in eCommerce. This has led to the creation of a regulatory committee that establishes mandatory security standards to reduce fraud in the Payment Card Industry (PCI).
Necomplus has a team with deep understanding of security regulations ensuring regulatory compliance and putting in place preventive measures for cyberattacks in order to avoid possible sanctions to merchants and banks.
In such a changing and open world like the one of security, it is essential to be up-to-date; that’s why continuos training is a key pillar at Necomplus.
Official certifications in our team:
PCI regulations (PCI Professional taught by the PCI Security Standards Council)
Cybersecurity (CSX Cybersecurity taught by ISACA)
When addressing the management of a possible fraud, Necomplus analyses the entire portfolio and the client’s position to make a duly informed decision.
The definition of security levels by product and customer segment is evaluated with the financial entities:
Particular casuistry (eg clients abroad)
Necomplus offers its clients a qualified team in both issuing and acquiring environments, which not only manages fraud alerts 24×7, but also supports operational control or performs causal and preventive threats’ analysis. It also resolves the chargeback disputes which are subsequently managed for confirmed fraud transactions.
In order to handle such processes, the team has deep knowledge in the Visa and Mastercards’ regulations and is also capable to manage the accounting register of the incident.
POS for small store merchants and integrated PIN-PAD for store chains
Integrated solution with Electronic Cash Register (ECR) software and compatible with ERP
Statistics and reconciliations of card transactions
Control and manage from a single tool, the warehouse inventory, control repairs and field interventions, and consult the information related to management.
Management simplification and cost optimization
Maximum flexibility to meet customer requirements
Security and high availability
Agile set up by operating agents
Necomplus’ solution for managing payments for
eCommerce and sales network, easy to implement and intuitive to use.
The customizable solution that achieves a differential payment experience.
Applications based on a powerful database engine, easily adaptable to the required profiles, which allows you to respond to the needs of your business: order management, loyalty programs, quality and satisfaction surveys, etc …
Unify the payment of Public Administration services: transport, cultural services, sports, cultural events …
CanalApp for business management
The fastest way for businesses to notify the POS network managers of both incidents and notifications or alerts for their resolution.
Regulatory advisory services
Necomplus has a specialized security service so that the bank can offer its clients advice on current payment regulations to prevent fraud and avoid possible sanctions.
Necomplus provides its clients with an expert team in the issuing and acquiring environment, which not only manages 24×7 fraud alerts, but also supports operational control and performs causal and preventive threats analysis.
SAS centralizes the commercial attention, backoffice and resolution of incidents to businesses, achieving a highly satisfactory merchant’s experience. The team of agents specialized payment systems provides a differential technical service, relying on Necomplus “SAU platform” for customer service.
Specialized multi-level and multi-language support for technical service to physical and virtual POS. Information accessibility: interventions, inventories, calls, remote resolutions, online reporting, this and much more thanks to the propietary PI platform.
Learn more about the platform for payment networks management here
Fast and effective management without emails or calls, through a ticketing system that gives priority according to the type of support and allows monitoring until resolution.
Virtual assistant bots optimize up to 80% of customer service costs by handling interactions not requiring interaction with a service agent.
In addition, bots can improve the customer experience by significantly reducing the time for tasks where the clients demands agility, limiting human interaction on issues that require deeper understanding and analysis.
Key advantages of using chatbots:
Efficient 24x7 customer support service
Use of chatbots enables:
Attend simultaneously to many more users, reducing TMO for calls that can be handled by a virtual assistant
Enable human attention when necessary
Allow sending and receiving of photos and voice messages
The growth of eCommerce market offers an excellent opportunity for financial entities to expand the acquiring business; for this, they must reach agility in managing deadlines, minimizing procedures failures that generate unexpected costs.
Those financial entities that prioritize this great opportunity position themselves by defining value propositions that meet the needs of the highly demanding online customer.
Necomplus provides support for more than 40,000 virtual POS stores in Iberia and Latin America, with its know-how that ensures the growth of the financial entity’s eCommerce business.
Train the network with tools and provide it with channels to communicate with the client, for example to improve the security of data exchange.
Offering multiple payment systems (VISA, MC, JCB, AMEX, DINERS, PayPal among others), allowing access to information, controling fraud, developing plugins for the main eCommerce CMS and customizing the virtual POS for the payment gateway.
Proactive and omnichannel helpdesk, accompanying the business throughout the life cycle of the solution.
The high presence of cash in Latin America, which represents 58% of payments at the point of sale, offers a relevant opportunity to penetrate the “base of the pyramid” through the commercialization of POS as a way to capture the existing value.
Necomplus, with offices in Peru, Colombia and Dominican Republic, offers a value proposition that includes from the merchants’ affliliation on behalf of the financial entity, to the purchase of the POS and its assignment in sale or rental mode, managing the after-sales service to the merchant.
Outsourced sales force
Flexibility of ArtemisPay, Necomplus payment gateway that allows the device software to be adapted or customized to the needs of the client or particular project.
Tested POS in all markets where Necomplus operates
Own support and maintenance
27 years of experience in the sector
8 years of direct presence of Necomplus in Latin America
Access more information about the Necomplus affiliation referral project
Necomplus has a specialized team for processing messages received from an Originator Bank, Beneficiary Bank or Hedging Bank that participates in the operation related to collections and payments, in which the financial entity acts as Correspondent bank.
In addition, the service is offered for the creation of personalized procedures and studies based on previously defined indicators
Creation of a procedure with the detected casuistry and coordination with the different departments involved in Swift messaging.
Design of a template system standardizing the message issued and minimizing the response composition time.
Response time reduction from 7 days to the same day of receipt of the Swift message.
Optimization of the service through the analysis of traffic and the concentration of messages by time slots, adapting the schedule by shifts to attend to the messages received from American and Asian banks.
Omnichannel support to internal and external users of the bank
for Voice Channel and Digital Channels:
Telephone assistance for the resolution of queries and particular operations, as well as remote management of the client’s back office.
Helpdesk for managing mobile or web banking for corporate and individual clients.
DIGITAL CHANNEL MANAGEMENT
Resolution of informative inquiries (commercial characteristics of the banking product), consultative (inquiry on how to use remote banking) and operational (telephone banking, Confirming), through digital channels such as Email, online chat, ChatBot, WhatsApps, Twitter and Messenger of Facebook.