Solutions - Necomplus | Payten
7858
page-template,page-template-full_width,page-template-full_width-php,page,page-id-7858,qode-listing-1.0.5,qode-lms-1.0,qode-music-1.0.1,qode-news-1.0.4,qode-tours-1.0,,qode-title-hidden,qode_grid_1200,side_menu_slide_with_content,width_370,footer_responsive_adv,qode-theme-ver-17.2,qode-theme-bridge,wpb-js-composer js-comp-ver-6.6.0,vc_responsive

ArtemisPay
payment gateway

the easy-to-implement and easy-to-use payment gateway.

Intuitive management for card transactions from day one.

In-store POS and eCommerce connected with a single interface

Compatible with all banks, cards and brands

Bank fees optimization

Customizable transactions reporting

Maximum level of security. PCI-DSS compliance

More information

PI
payment network manager

Support for the eCommerce payment method

Own platform

for the complete management of the payment network

New registrations, incidents, inquiries and modifications management.

Control and manage your inventories, track repairs

and view management information from a single tool.

More information

Development of plugins for payment process integration

in eCommerce

Selling through eCommerce requires an expert team in IT and payment methods for the integration of payment gateways with knowledge of the comprehensive management of the life cycle of omnichannel point of sale terminals (both physical and virtual).

Besides the capacity to develop its own payment and financing plugins for the main CMS, Necomplus is the ideal partner to solve the integration issues on behalf of the bank entity.

Integrated CMS

Prestashop 1.6

Prestashop 1.7

Magento 1.9

Magento 2

OpenCart

OsCommerce

Key advantages of the service

Necomplus has the infrastructure to provide the support

and maintenance for the SDK for its customers.

Development of plugins for the main CMS

Agile maintenance with leading-edge SDK evolution

Cost reduction thanks to the guarantee of developments

Compliance with current security regulations

Security is at
the core of Necomplus’ DNA

 As an expert technology company in payment methods, Necomplus experienced teams provide solutions including highest security standards in both cards and POS, in line with industry needs. 

Examples of solutions developed by Necomplus include:

Devices

Devices

  • POS Solutions (Point of Sale)
  • Multi-environment (traditional POS, mobile)
  • Multiservice (financial and non-financial operations)

KERNEL L2 EMV CHIP

KERNEL L2 EMV CHIP

  • Certified by EMVCo
  • Optimised for ATMs and embedded devices

Software for loading keys in PIN-PADs y POS

Software for loading keys in PIN-PADs y POS

  • Terminal Key Loading Tool using secure HSM devices (Safenet, Websentry)
  • Solutions based on Unified Protocol of PINs-PADs (PUPs)

Security & PCI consulting

REGULATIONS

Security is one of the key aspect in the world of electronic payments, especially in eCommerce. This has led to the creation of a regulatory committee that establishes mandatory security standards to reduce fraud in the Payment Card Industry (PCI).

EXPERIENCED TEAM
Necomplus has a team with deep understanding of security regulations ensuring regulatory compliance and putting in place preventive measures for cyberattacks in order to avoid possible sanctions to merchants and banks.

Continuous training

In such a changing and open world like the one of security, it is essential to be up-to-date; that’s why continuos training is a key pillar at Necomplus.

Official certifications in our team:

PCI regulations (PCI Professional taught by the PCI Security Standards Council)

Cybersecurity (CSX Cybersecurity taught by ISACA)

More information

Fraud management

Card claims and incident management services

Differential aspects of the Necomplus service

Global vision of the client

When addressing the management of a possible fraud, Necomplus analyses the entire portfolio and the client’s position to make a duly informed decision.

The definition of security levels by product and customer segment is evaluated with the financial entities:

Selective blocking

Particular casuistry (eg clients abroad)

Necomplus offers its clients a qualified  team in both issuing and acquiring environments, which not only manages fraud alerts 24×7, but also supports operational control or performs causal and preventive threats’ analysis. It also resolves the chargeback disputes which are subsequently managed for confirmed fraud transactions.

In order to handle such processes, the team has deep knowledge in the Visa and Mastercards’ regulations and is also capable to manage the accounting register of the incident.

More information

Retail

Support for payment devices

POS for small store merchants and integrated PIN-PAD for store chains

Integrated solution with Electronic Cash Register (ECR) software and compatible with ERP

Customizable

Statistics and reconciliations of card transactions

Operational reporting

Technical support

PI,

 payment network manager for physical environment

Registrations, installations / withdrawals, incidents, inquiries management

 

A single platform for the complete management of the card-present or eCommerce payment network.

Control and manage from a single tool, the warehouse inventory, control repairs and field interventions, and consult the information related to management.

Management simplification and cost optimization

Maximum flexibility to meet customer requirements

Security and high availability

Productivity increase

Agile set up by operating agents

More information

ArtemisPay

Payment gateway

for transactional optimization

Necomplus’ solution for managing payments for

eCommerce and sales network, easy to implement and intuitive to use.

The customizable solution that achieves a differential payment experience.

More information

Value added

applications

Loyalty
card

Applications based on a powerful database engine, easily adaptable to the required profiles, which allows you to respond to the needs of your business: order management, loyalty programs, quality and satisfaction surveys, etc …

Citizen
card

Unify the payment of Public Administration services: transport, cultural services, sports, cultural events …

Additional services
for the retail sector

CanalApp for business management

CanalApp for business management

The fastest way for businesses to notify the POS network managers of both incidents and notifications or alerts for their resolution.

Regulatory advisory services

Regulatory advisory services

Necomplus has a specialized security service so that the bank can offer its clients advice on current payment regulations to prevent fraud and avoid possible sanctions.

Fraud management

Fraud management

Necomplus provides its clients with an expert team in the issuing and acquiring environment, which not only manages 24×7 fraud alerts, but also supports operational control and performs causal and preventive threats analysis.

Typology
of clients

Big chain stores

Malls

Retailers

Petrol stations

Banking

Support for payment networks and virtual POS

Physical networks

SAS

Specialized Acquiring Services

SAS centralizes the commercial attention, backoffice and resolution of incidents to businesses, achieving a highly satisfactory merchant’s experience. The team of agents specialized payment systems provides a differential technical service, relying on Necomplus “SAU platform” for customer service.

Comprehensive management of the business life cycle

Specialized multi-level and multi-language support for technical service to physical and virtual POS. Information accessibility: interventions, inventories, calls, remote resolutions, online reporting, this and much more thanks to the propietary PI platform.

 

Learn more about the platform for payment networks management here

Support to the entity's office network

Fast and effective management without emails or calls, through a ticketing system that gives priority according to the type of support and allows monitoring until resolution.

SAS, an omnichannel technical service

for the new digital custome

Mobile

Chatbot

Whatsapp

Email

SM

CanalAPP

ACD Cloud

CRM

CHATBOT

Virtual assistant bots optimize up to 80% of customer service costs by handling interactions not requiring interaction with a service agent.

In addition, bots can improve the customer experience by significantly reducing the time for tasks where the clients demands agility, limiting human interaction on issues that require deeper understanding and analysis.

Key advantages of using chatbots:

Time reduction

Cost savings

Efficient 24x7 customer support service

Necomplus offers the technological solution that takes customer service to the next level, developing chat that interact through communication channels as common for the user as WhatsApp, Telegram, Facebook Messenger…

 

Use of chatbots enables:

Attend simultaneously to many more users, reducing TMO for calls that can be handled by a virtual assistant

Enable human attention when necessary

Allow sending and receiving of photos and voice messages

VIRTUAL POS

The growth of eCommerce market offers an excellent opportunity for financial entities to expand the acquiring business; for this, they must reach agility in managing deadlines, minimizing procedures failures that generate unexpected costs.

Those financial entities that prioritize this great opportunity position themselves by defining value propositions that meet the needs of the highly demanding online customer.

Necomplus provides support for more than 40,000 virtual POS stores in Iberia and Latin America, with its know-how that ensures the growth of the financial entity’s eCommerce business.

Key success factors

of the Necomplus virtual POS support

Sales network training

Train the network with tools and provide it with channels to communicate with the client, for example to improve the security of data exchange.

Campaigns for the maintenance of security and communications protocol. (eg SHA 256 or TLS 1.2)

Technological Solution

Offering multiple payment systems (VISA, MC, JCB, AMEX, DINERS, PayPal among others), allowing access to information, controling fraud, developing plugins for the main eCommerce CMS and customizing the virtual POS for the payment gateway.

Necomplus has its own tool (call EMPIGO) for comprehensive service management.

Specialized Technical Support

Proactive and omnichannel helpdesk, accompanying the business throughout the life cycle of the solution.

Excellence in SLAs with resolution of 90% of registrations in a maximum of 48 hours and helpdesk assistance in 24 hours. Support in the implementation of PCI compliance. Monitoring of levels of use and consumption.

PIA
Platform for Intelligent Affiliation

PIA is Necomplus’ tool to streamline the business affiliation flow, which includes

Comercialization

of payment devices

Business affiliation

The high presence of cash in Latin America, which represents 58% of payments at the point of sale, offers a relevant opportunity to penetrate the “base of the pyramid” through the commercialization of POS as a way to capture the existing value.

Necomplus, with offices in Peru, Colombia and Dominican Republic, offers a value proposition that includes from the merchants’ affliliation on behalf of the financial entity, to the purchase of the POS and its assignment in sale or rental mode, managing the after-sales service to the merchant.

Advantages provided by Necomplus in the commercialization of POS without investment risk for the financial entity

Outsourced sales force

Flexibility of ArtemisPay, Necomplus payment gateway that allows the device software to be adapted or customized to the needs of the client or particular project.

Tested POS in all markets where Necomplus operates

Own support and maintenance

27 years of experience in the sector

8 years of direct presence of Necomplus in Latin America

Access more information about the Necomplus affiliation referral project

OTHER BANKING
backoffice services

 Swift transfers

Necomplus has a specialized team for processing messages received from an Originator Bank, Beneficiary Bank or Hedging Bank that participates in the operation related to collections and payments, in which the financial entity acts as Correspondent bank.

In addition, the service is offered for the creation of personalized procedures and studies based on previously defined indicators

Advantages
…………..

Creation of a procedure with the detected casuistry and coordination with the different departments involved in Swift messaging.

Design of a template system standardizing the message issued and minimizing the response composition time.

Response time reduction from 7 days to the same day of receipt of the Swift message.

Optimization of the service through the analysis of traffic and the concentration of messages by time slots, adapting the schedule by shifts to attend to the messages received from American and Asian banks.

 Helpdesk to online banking

Omnichannel support to internal and external users of the bank

for Voice Channel and Digital Channels:

TELEPHONE BANKING

Telephone assistance for the resolution of queries and particular operations, as well as remote management of the client’s back office.

ONLINE BANKING

Helpdesk for managing mobile or web banking for corporate and individual clients.

DIGITAL CHANNEL MANAGEMENT

Resolution of informative inquiries (commercial characteristics of the banking product), consultative (inquiry on how to use remote banking) and operational (telephone banking, Confirming), through digital channels such as Email, online chat, ChatBot, WhatsApps, Twitter and Messenger of Facebook.

SERVICES TO

OTHER INDUSTRIES

Necomplus is also a leading player in managing and optimizating processes other industries such as real estate, tourism and insurance.

Necomplus Products
Contact with us