Products
Products for the management and optimization of payment methods.
SAS centralizes the commercial attention, backoffice and resolution of incidents to businesses, achieving a highly satisfactory merchant’s experience. The team of agents specialized payment systems provides a differential technical service, relying on Necomplus “SAU platform” for customer service.
Specialized multi-level and multi-language support for technical service to physical and virtual POS. Information accessibility: interventions, inventories, calls, remote resolutions, online reporting, this and much more thanks to the propietary PI platform.
Learn more about the payment network management platform here
Fast and effective management without emails or calls, through a ticketing system that gives priority according to the type of support and allows monitoring until resolution.
Train the network with tools and provide it with channels to communicate with the client, for example to improve the security of data exchange.
Offering multiple payment systems (VISA, MC, JCB, AMEX, DINERS, PayPal among others), allowing access to information, controling fraud, developing plugins for the main eCommerce CMS and customizing the virtual POS for the payment gateway.
Proactive and omnichannel helpdesk, accompanying the business throughout the life cycle of the solution.
Campaigns for the maintenance of security and communications protocol. (eg SHA 256 or TLS 1.2)
Necomplus has its own tool (call EMPIGO) for comprehensive service management.
Excellence in SLAs with resolution of 90% of registrations in a maximum of 48 hours and helpdesk assistance in 24 hours. Support in the implementation of PCI compliance. Monitoring of levels of use and consumption.
PIA is Necomplus’ tool to streamline the business affiliation flow, which includes:
Necomplus has a specialized team for processing messages received from an Originator Bank, Beneficiary Bank or Hedging Bank that participates in the operation related to collections and payments, in which the financial entity acts as Correspondent bank.
In addition, the service is offered for the creation of personalized procedures and studies based on previously defined indicators.
Advantages:
Omnichannel support to internal and external users of the bank for Voice Channel and Digital Channels: