Banking
Physical payment and virtual POS support
Physical networks
SAS (Specialized Acquiring Services)
SAS centralizes the commercial attention, backoffice and resolution of incidents to businesses, achieving a highly satisfactory merchant’s experience. The team of agents specialized payment systems provides a differential technical service, relying on Necomplus “SAU platform” for customer service.
Comprehensive management of the business life cycle
Specialized multi-level and multi-language support for technical service to physical and virtual POS. Information accessibility: interventions, inventories, calls, remote resolutions, online reporting, this and much more thanks to the propietary PI platform.
Learn more about the payment network management platform here
Support to the entity’s office network
Fast and effective management without emails or calls, through a ticketing system that gives priority according to the type of support and allows monitoring until resolution.
SAS, an omnichannel technical service for the new digital customer
Mobile
Chatbot
SM
CanalApp
ACD Cloud
CRM
Chatbot
Virtual assistant bots optimize up to 80% of customer service costs by handling interactions not requiring interaction with a service agent. In addition, bots can improve the customer experience by significantly reducing the time for tasks where the clients demands agility, limiting human interaction on issues that require deeper understanding and analysis.
Key advantages of using chatbots:
Necomplus offers the technological solution that takes customer service to the next level, developing chat that interact through communication channels as common for the user as WhatsApp, Telegram, Facebook Messenger…
Use of chatbots enables:
- Attend simultaneously to many more users, reducing TMO for calls that can be handled by a virtual assistant
- Enable human attention when necessary
- Allow sending and receiving of photos and voice messages
VIRTUAL POS
The growth of eCommerce market offers an excellent opportunity for financial entities to expand the acquiring business; for this, they must reach agility in managing deadlines, minimizing procedures failures that generate unexpected costs.
Those financial entities that prioritize this great opportunity position themselves by defining value propositions that meet the needs of the highly demanding online customer.
Necomplus provides support for more than 40,000 virtual POS stores in Iberia and Latin America, with its know-how that ensures the growth of the financial entity’s eCommerce business.
Key success factors of the Necomplus virtual POS support
Sales network training
Train the network with tools and provide it with channels to communicate with the client, for example to improve the security of data exchange.
Technological Solution
Offering multiple payment systems (VISA, MC, JCB, AMEX, DINERS, PayPal among others), allowing access to information, controling fraud, developing plugins for the main eCommerce CMS and customizing the virtual POS for the payment gateway.
Specialized Technical Support
Proactive and omnichannel helpdesk, accompanying the business throughout the life cycle of the solution.
Campaigns for the maintenance of security and communications protocol. (eg SHA 256 or TLS 1.2)
Necomplus has its own tool (call EMPIGO) for comprehensive service management.
Excellence in SLAs with resolution of 90% of registrations in a maximum of 48 hours and helpdesk assistance in 24 hours. Support in the implementation of PCI compliance. Monitoring of levels of use and consumption.
PIA
Platform for Intelligent Affiliation
PIA is Necomplus’ tool to streamline the business affiliation flow, which includes:
CComercialization of payment devices
Business affiliation
The high presence of cash in Latin America, which represents 58% of payments at the point of sale, offers a relevant opportunity to penetrate the “base of the pyramid” through the commercialization of POS as a way to capture the existing value.
Necomplus, with offices in Peru, Colombia and Dominican Republic, offers a value proposition that includes from the merchants’ affliliation on behalf of the financial entity, to the purchase of the POS and its assignment in sale or rental mode, managing the after-sales service to the merchant.
Advantages provided by Necomplus in the commercialization of POS without investment risk for the financial entity
Swift transfers
Necomplus has a specialized team for processing messages received from an Originator Bank, Beneficiary Bank or Hedging Bank that participates in the operation related to collections and payments, in which the financial entity acts as Correspondent bank.
In addition, the service is offered for the creation of personalized procedures and studies based on previously defined indicators.
Advantages:
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Design of a template system standardizing the message issued and minimizing the response composition time.
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Creation of a procedure with the detected casuistry and coordination with the different departments involved in Swift messaging.
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Response time reduction from 7 days to the same day of receipt of the Swift message.
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Optimization of the service through the analysis of traffic and the concentration of messages by time slots, adapting the schedule by shifts to attend to the messages received from American and Asian banks.
Helpdesk to online banking
Omnichannel support to internal and external users of the bank for Voice Channel and Digital Channels:
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TELEPHONE BANKING:
Telephone assistance for the resolution of queries and particular operations, as well as remote management of the client’s back office.
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ONLINE BANKING :
Helpdesk for managing mobile or web banking for corporate and individual clients.
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DIGITAL CHANNEL MANAGEMENT :
Resolution of informative inquiries (commercial characteristics of the banking product), consultative (inquiry on how to use remote banking) and operational (telephone banking, Confirming), through digital channels such as Email, online chat, ChatBot, WhatsApps, Twitter and Messenger of Facebook.
