Remote and Field Intervention Solutions
Necomplus is a reference in the comprehensive management and optimisation of TPV/POS (physical, mobile, virtual, PC) at the international level.
It offers qualified staff, expertise of more than 25 years in payment and its own technology which audits and optimises processes, reduces unnecessary travelling to the business through expert tele-assistance, thus increasing the perceived satisfaction or end user experience.
Management of the customer journey of the TPV/ POS from the registration requested up to the installation at the end user, the subsequent tele-assistance as well as special campaigns
Technological capacity: Its own PI and PI-MOBILE solution to control internal procedures and on-site technician procedures. Interconnected tools for closure and material management
Mobile systems for the follow-up of interventions with a digitised report
IT team expert in payment and e-commerce
Maximum solution and response in case of incidents and breakdowns
Maximum satisfaction in end user Experience (measured)
On-site national coverage (leaders in Spain, Portugal and Peru)
Advanced security and LOPD (data protection law)
Own comprehensive IP management platform: Improvement of speed to adapt to the TPV/POS business needs
Own management platform for on-site interventions with on-line interaction with the comprehensive management platform (PI-MOBILE)
Measurement of direct client and end user satisfaction
Expert teams in auditing the service quality
Customisable follow-up tools (reporting) for the service
Software programming and personalisation
Management of device installations in businesses
Expert storage management
Uninstalling with travel and removal
On-site terminal replacement
Expert repair with our own laboratory
Management of the TPV/POS life cycle: acquisition, reactivation, cross-selling, upgrade, retention and recovery
Experts in qualifying the breakdown and tele-assistance for the repair
Reduction of bad debts through the verification of non-productive actions
TPV/POS collection management by courier service
Management of the lost TPV/POS charging and recycling management
"For Goldcar, Necomplus is not just a provider, it is a reliable partner who has grown with us and who stands out because of its flexibility and quick capacity to adapt to our needs".
Many leading companies choose Necomplus as partner to expertly manage their clients and processes. In the banking sector, we may highlight entities such as Banco Sabadell, CaixaBank or Cajamar, in the insurance sector companies such as DKV-Ergo, in real estate Solvia, in tourism Goldcar rent-a-car, in technology Informática El Corte Inglés, among others.