Comprehensive solutions for Contact with Clients
The brand that relies on Necomplus obtains an increase in the quality of service (perceived by end users), the improvement of productivity thanks to process optimisation and profitability increase thanks to new tools or business generation through remote channels (non face-to-face); benefits proved by an increase in branding ratios and in Customer Experience
Experts in Customer Experience (award by the journal Ejecutivos 2018)
Comprehensive management throughout the client's Customer Journey: since it is a lead, up to purchase, after-sales, client retention and recovery
Omnichannel: We manage all channels so that the client can choose
Latest technology applied to client and process management
Advanced security, LOPD (data protection law) and experts in payment and e-commerce
Latest contact centre technology
Models for service acceptance tendency
Own retention EMAO model
Client satisfaction measurement NPS (Net Promoter Score)
Improves the satisfaction of the end user, unifies processes, provides expertise and optimises resolution.
Basic and specialist client service
Helpdesk or technical support
Tele-repair and Tele-training
Satisfaction surveys focusing on action plans
Internal support and control (to commercial network or departments)
Management of issue and acquiring fraud (banking)
Increases and automates remote sales of the first product, as well as additional ones and through upgrade.
Arranging visits to points of sales or commercial outlets
Service activation programmes
Change from freemium to payment products
Slows down and reduces client churn rates, recovers profitable past clients and optimises recovery, by improving the portfolio’s profitability.
Platform for client reactive retention
Proactive or preventive retention campaigns
Recovery of profitable clients
Surveys on reasons for cancellation
Changes to conditions or contract cancellations
Registration control or ticketing
Incident and complaint management
Credit blocking and authorisation centre (banking)
"For Goldcar, Necomplus is not just a provider, it is a reliable partner who has grown with us and who stands out because of its flexibility and quick capacity to adapt to our needs".
Many leading companies choose Necomplus as partner to expertly manage their clients and processes. In the banking sector, we may highlight entities such as Banco Sabadell, CaixaBank or Cajamar, in the insurance sector companies such as DKV-Ergo, in real estate Solvia, in tourism Goldcar rent-a-car, in technology Informática El Corte Inglés, among others.